RIGHT TO CANCEL YOUR ORDER
If you are based in the EU, you have the right to cancel your order with us provided you give us written notice.
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods, provided we have fullfilled our obligations as per Article 246 § 2 in conjunction with § 1 Sections 1 and 2 EGBGB, as well as our obligations as per § 312g Section 1 Clause 1 BGB in conjunction with Article 246 § 3 EGBGB.
To exercise the right to cancel, you must inform us by letter to: PAUL DAVIS GmbH, Joseph-Haydn-Str. 1, 10557 Berlin, Germany, or by email to: email@example.com. You may use the model cancellation form, but it is not obligatory.
For orders cancelled under these guidelines, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of handling of the items beyond the testing of properties and functionality. ‘Testing of properties and functionality’ is to be understood as the testing and evaluation as is possible and common in retail shops, for instance.
We will make the refund without undue delay, within 30 days, using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of the reimbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods.
Cancelled orders are to be returned to PAUL DAVIS GmbH, Joseph-Haydn-Str. 1, 10557 Berlin, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods to us.
You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you may only use your right to cancel the order if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.