If you need help placing an order, tracking your purchase, arranging a return or exchange, choosing the right size and fit, managing your PAUL DAVIS account, email firstname.lastname@example.org or call us at the PAUL DAVIS Atelier in Joseph-Haydn-Palais, Phone +49 (0)30 5228 5757.
You can always visit us personally at the PAUL DAVIS Flagship Store im Quartier 206 or at the PAUL DAVIS Outlet Store during opening hours. We are looking forward to welcoming you.
The PAUL DAVIS online store offers a selection of the PAUL DAVIS collection that may be available in other stores around the world as well as exclusive garments, accessories and other products that are only available directly from us.
Due to the use of different fabrics and tailoring techniques, sizing and fit amongst models and styles may slightly vary. The PAUL DAVIS team is happy to offer advice on sizing – simply email email@example.com.
If you register an account with PAUL DAVIS, you can shop the the products in our online store, track your orders and manage your order history, save your address and credit card details for faster shopping.
To create an account:
- Click on ‘My Account’ at the top of the website.
- Enter your email and create a password.
- Answer the security question and click ‘Register’.
If you have forgotten your password, change it here or follow the Forgotten Password instructions on the Sign In page. For security reasons we are unable to send your old password via email.
We accept the following credit cards: Visa, MasterCard and American Express.
CREDIT CARD DETAILS
PAUL DAVIS provides the option for you to safely store your credit card details, making it easier to shop with us. Your full card details will never be displayed, except for the last four digits so that you know which of your cards you are using.
HOW TO ORDER
Go to the online store section of the PAUL DAVIS website. You will see all the PAUL DAVIS products currently on offer in the online store. You can navigate through the different categories on the left such as ‘Coats and Jackets’ or ‘Shirts’. When you click on a product you like, a detailed product page is displayed. Navigate through the images and read the description and specific sizing information for this product. Available sizes and/or colour variations are displayed in a roll-down menu.
Click on ‘Add to Cart’ if you wish to buy the item. You can now continue to browse the online store or go directly to your shopping cart to review your order. Click ‘View Cart’ on the top right of the website. You can review your cart and apply a promotional code if you have one. Once you are happy with your selection, click ‘Proceed to Checkout’.
Sign in to your account if you are a returning customer. If this is your first purchase, enter your billing details to create a new account. Click ‘Continue’ to enter any additional information that you would like to communicate regarding your order.
On the next page, choose your method of payment and enter your payment details. By proceeding to purchase an item, you acknowledge that you agree to have read and understood our Terms and Conditions‘ and Cancellation Rights. Finally, click ‘Buy Now’ to purchase your PAUL DAVIS items.
SHIPMENT OR PICK-UP AT THE FLAGSHIP STORE
Customers based in Berlin may choose to have their order shipped via DHL during the online order process. Alternatively, customers may choose to pick up their order personally at the PAUL DAVIS Quartier 206 Flagship Store. For further details, please refer to SHIPPING INFORMATION.
RETURNS AND EXCHANGES
PAUL DAVIS accepts returns of any item within 14 days of the delivery date. Please refer to the RETURNS section.
All items should be returned in their original packaging to ensure they are adequately protected in transit. PAUL DAVIS labelled boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
We will be happy to inform you about news from the house of PAUL DAVIS. In your customer account you can subscribe or unsubscribe to the newsletter at any time. Alternatively, send us an email to firstname.lastname@example.org or click on the ‘Unsubscribe’ link at the bottom of every newsletter.
Our customers’ privacy is important to PAUL DAVIS. For detailed information on the collection, processing and use of personal data by PAUL DAVIS, please visit PRIVACY.
CONTRACTUAL TEXT AND AVAILABLE LANGUAGES
With every purchase the customer receives an order confirmation, invoice and our terms and conditions by email. PAUL DAVIS does not store any separate contractual text that would be accessible to the customer via the internet.
The available language for using the online store and placing an order is English. The terms and conditions (‘Allgemeine Geschäftsbedingungen’) are available in German. All relevant information on shipping, returns and exchanges, cancellation rights and this ‘Help’ section are also available in English.